Privacy Policy
Last updated
Last updated
This Privacy Policy ("Policy") details your choices and our practices regarding any Personal Information you provide to us. For the purposes of this Policy, "we", "us", "our", and "the Company" refer to Stacknova AI.
This Policy outlines how we handle privacy concerns and personal details on our Platform and Services. It describes the ways we process, collect, manage, and store your details, and outlines your rights regarding your Personal Information.
For the purposes of this Policy, "Personal Information" means any information related to an identified or identifiable individual. This includes information related to your use of our Platform and Services. By accessing or registering on the Platform, you agree to our rules and policies regarding the handling of your Personal Information, as detailed in this Policy. If you do not agree with this Policy, you should not access the Platform or use our Services.
This Policy does not extend to information that you might submit to third-party websites or applications that may link to or from our Platform. We are not responsible for the privacy practices or the content of such third-party websites and applications. You should review the privacy policies of these third-party sites to understand their procedures for collecting, using, and disclosing personal information.
As an integral part of the Terms & Conditions, capitalized terms used in this Policy have the same meanings as those defined in the Terms & Conditions.
Stacknova AI is dedicated to protecting the privacy and security of the Personal Information entrusted to us by our users. We commit to transparency and compliance with applicable data protection laws and regulations through adherence to the following principles:
Lawfulness, Fairness, and Transparency: We process Personal Information lawfully, fairly, and in a transparent manner. We clearly inform users about the purposes for which their Personal Information is collected, used, and disclosed. Furthermore, we provide users with accessible information about their rights and our data processing activities.
Purpose Limitation: We collect Personal Information strictly for defined, clear, and legitimate purposes. We ensure that Personal Information is not processed in ways incompatible with these purposes and only use the data as necessary for the specified purposes, based on the consent provided, contractual necessities, compliance with legal obligations, or our legitimate interests.
Data Minimization: We limit the collection and processing of Personal Information to what is necessary for the intended purposes. Our aim is to minimize the data we collect, ensuring it remains adequate, relevant, and limited to needs.
Accuracy: We take reasonable steps to keep Personal Information accurate and up-to-date. We depend on our users to provide accurate information and offer mechanisms to update or correct their Personal Information as needed.
Storage Limitation: We retain Personal Information only as long as necessary to fulfill the intended purposes or as required by law. When it is no longer needed, we securely delete or anonymize the data to prevent unauthorized access or use.
Integrity and Confidentiality: We employ appropriate technical and organizational measures to protect Personal Information against unauthorized or unlawful processing, accidental loss, destruction, or damage. We maintain physical, technical, and administrative safeguards to uphold the confidentiality, integrity, and availability of Personal Information.
Accountability: We are accountable for our data processing activities. Stacknova AI maintains comprehensive records of data processing, conducts regular reviews of our privacy practices, and ensures our staff receives ongoing training in privacy and data protection.
These principles are foundational to our approach to processing Personal Information, and we continually review and update our practices to maintain compliance with evolving legal and regulatory frameworks.
We may collect and use the following types of Personal Information about you:
Information you provide directly: We receive and store any information you enter on our Platform or give us in any other way. This may include:
Full name, mailing address, phone number, email address, photograph
Date of birth, place of residence
Registration information
Social media and messaging platform details
Wallet information for connected wallets
Biographic and demographic information
Responses to surveys
Any other information you choose to provide
This information is collected and used for providing Services, performing our contractual duties, and complying with our legal obligations.
Customer support information: When you contact us via email or through our customer support channels, you may provide us with your name, email, and other information necessary to assist you. This information helps us handle your inquiry effectively.
Automatically collected information: When you access the Platform, we automatically collect or generate certain information to enhance and personalize your user experience. This includes:
Identifiers like IP address, device ID, unique user ID, location data, and device specifics (model, brand, operating system).
Cookies and similar technologies: We use cookies and related technologies to ensure the Platform functions properly with your device. Cookies are small files placed on your device that enable us to provide certain features. You can control the installation of cookies through your browser settings, but disabling them may affect the Platform's functionality. For more details, please refer to our Cookie Policy.
Interaction data, such as timestamps, page views, referral URLs, ad data, transaction history, and web log information.
Information from third parties: We may receive information about you from third parties, including:
Social media interactions: When you engage with our Platform through social media, we may collect personal information that you make available to us, including account IDs, usernames, and other post data.
Analytics data from third-party services that help us optimize the Platform, which includes non-personally identifiable activity data.
We do not collect sensitive personal information (such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data).
We use your Personal Information under the following legal bases:
Legitimate Interests: We process Personal Information where it is necessary for the legitimate interests pursued by us or a third party, provided those interests are not overridden by your rights and interests. Examples include fraud prevention, ensuring network and information security, and potential criminal activities or threats to public security.
Contractual Necessity: We process Personal Information to perform contracts we are about to enter or have entered into with you. This includes using your information to enable access to the Platform, and responding to support queries as part of our contractual obligations.
Legal Obligations and Defense: We process Personal Information to comply with legal obligations, enforce our Terms, or defend against legal claims or disputes.
Consent: Where you have given us explicit consent, we may use your information for targeted advertising, marketing, and other purposes.
By registering on the Platform, you consent to the processing of your Personal Information as described in this Policy. If you wish to withdraw your consent at any time, you can contact us via the methods specified in our Contact Information.
We share your Personal Information with certain third parties who are essential for the provision of our services. These include:
Cloud Service Providers: We utilize cloud services for data storage purposes.
Analytics Providers: We collaborate with analytics and mobile measurement service providers who assist us in understanding our user base.
Advertising Partners: Subject to your preferences, we may share certain information with advertisers to serve ads within the Platform. This includes advertising identifiers and demographic data to help partners tailor their advertising campaigns. For details on how to limit personalized advertisements, please refer to our Cookie Policy.
Partner Exchanges: These entities process your information and may use it for their own purposes in accordance with their privacy policies.
KYC Providers: We engage third-party services for user identification and verification. These providers typically act as data processors based on processing agreements.
Legal and Regulatory Bodies: We may disclose information if legally required or if necessary to comply with legal processes; enforce our terms and policies; address security, fraud, or technical issues; or protect our rights or the safety of the public as permitted by law. This includes exchanging information for fraud protection.
Corporate Transactions: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be part of the transferred assets.
Interactions with Third-Party Services: If you access our Platform through third-party services, it is important to understand that these services may collect information about you. This includes information you provide directly or about your use of the Platform according to their terms and privacy policies. We are not responsible for the data handling practices of these third-party services, and this Policy does not cover their practices. We encourage you to review the privacy policies of any third-party services you interact with.
Stacknova AI processes your Personal Information on servers located within the European Union (EU). However, your information may also be transferred to, and maintained on, computers located outside of your state, province, or country where data protection laws may differ from those in your jurisdiction. By agreeing to this Policy, you consent to such transfers, ensuring that Stacknova AI will take all necessary steps to ensure that your data is treated securely and in accordance with this Policy. We only transfer Personal Information to external parties or locations with adequate data protection measures in place.
For residents of the EU, European Economic Area (EEA), or the UK, we ensure that any transfer of Personal Information outside these regions is conducted with appropriate safeguards. This includes entering into Standard Contractual Clauses approved by the European Commission and ensuring compliance with the General Data Protection Regulation (GDPR) and UK GDPR when engaging third-party processors outside these jurisdictions.
Stacknova AI retains your Personal Information only for as long as necessary for the purposes outlined in this Policy and as permitted by applicable law. Should you withdraw your consent for the processing of your Personal Information, and there are no other legal grounds for retaining it, we will delete your data promptly. Deleting your account on the Platform is considered a withdrawal of consent for processing your Personal Information.
However, we may retain and use your Personal Information to the extent necessary to comply with our legal obligations (e.g., if required by law to retain your data), resolve disputes, and enforce our legal agreements and policies.
When Personal Information is no longer needed for the purposes for which it was collected or otherwise processed, we will take appropriate steps to delete or anonymize your data. This includes removing it from active databases and systems, securely erasing electronic records, shredding physical documents, and discontinuing any data processing activities associated with that data.
You have specific rights under data protection laws in relation to your Personal Information that we acknowledge and support:
The Right to Access: You can request confirmation of whether we process your Personal Information, access to the data, and information about where we share it.
The Right to Rectification: You have the right to correct any incomplete or inaccurate Personal Information that we hold about you.
The Right to Erasure: You may ask us to delete or remove Personal Information when there is no compelling reason for its continued processing.
The Right to Object: You have the right to object to the processing of your Personal Information under certain conditions.
The Right to Restriction of Processing: You can request that we restrict the processing of your Personal Information, limiting how we use it.
The Right to Data Portability: You have the right to receive, in a structured, commonly used, and machine-readable format, the Personal Information you provided to us, and have the right to transmit those data to another controller.
The Right to Withdraw Consent: Where you have provided consent to the processing of your Personal Information, you may withdraw that consent at any time.
We may ask you to verify your identity before responding to such requests to protect your data from unauthorized access. Note that some services may be limited or not possible to provide without certain necessary information.
Residents of Brazil, please refer to Addendum 1 – Brazil Privacy Rights for additional provisions.
Stacknova AI is committed to protecting your Personal Information from unauthorized access, alteration, disclosure, or destruction. Despite our efforts, no security measures are perfect or impenetrable, and we cannot guarantee that information will not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.
We reserve the right to suspend any Account without notice if we suspect a security breach or unauthorized access to your account. If you believe your account or any of your information is compromised, please contact us immediately at [email protected].
You are advised to keep your Personal Information, including your account password, secure and not to share it with anyone, as sharing your password can compromise the security of your Personal Information.
We may periodically update this Privacy Policy to reflect changes in our practices, technology, legal requirements, and other factors. The most current version of this Policy will be posted on the Platform. We encourage you to regularly check this Policy for any updates or changes. By continuing to use our Platform and Services, you accept and consent to the terms of the revised Policy.
If you have any questions or concerns about this Privacy Policy or the handling of your Personal Information, please feel free to contact us at [email protected]. We are committed to addressing your concerns.
This Addendum applies to the residents of Brazil, in accordance with the Lei Geral de Proteção de Dados (LGPD).
Categories of Personal Information collected and processed:
Refer to the "Personal Information We Collect and Use" section of our main Privacy Policy for detailed categories of personal data we collect and process.
How we use your Personal Information:
For detailed purposes and grounds for processing your Personal Information, please see the relevant sections of our main Privacy Policy.
Your rights under the LGPD:
Access: You can verify whether we hold personal information about you and request copies of such information.
Rectification: You have the right to correct inaccurate or incomplete personal information.
Erasure: You can request the deletion of your personal data, except where exceptions under LGPD apply.
Data Portability: You are entitled to receive a copy of your personal data in a structured, commonly used, and machine-readable format or have it transferred directly to another organization.
Restriction: You may request that we restrict the processing of your personal data under certain circumstances.
Objection: You may object to the processing of your personal data based on our legitimate interests.
Withdrawal of Consent: You can withdraw your consent at any time where consent was previously given.
To exercise your rights under the LGPD, please contact us directly at [email protected] with the subject line 'LGPD - Data Request'.
